I need help removing found Malware
If the Malware was detected by a-squared, right click on the result list and choose "Select All". Then, click the "Quarantine selected" or "Delete selected" button. All found malware files and traces will be removed.
But in some cases, the system restore feature of Windows restores infected files after removal. If this occurs, you need to deactivate the system restore feature. More information how to do this can be found in the FAQ:
My virus scanner detected malware in the restore or temp folder, but a-squared didn't
Recommended approach on an infection:
* Boot up your computer in failsafe mode (press F8 early while booting and select "failsafe")
* Scan your PC with a-squared and remove found Malware
* Install missing patches ("Windows Updates") immediately!
* Change your passwords (Windows logon, dial-in, etc.)
But in some cases, the system restore feature of Windows restores infected files after removal. If this occurs, you need to deactivate the system restore feature. More information how to do this can be found in the FAQ:
My virus scanner detected malware in the restore or temp folder, but a-squared didn't
Recommended approach on an infection:
* Boot up your computer in failsafe mode (press F8 early while booting and select "failsafe")
* Scan your PC with a-squared and remove found Malware
* Install missing patches ("Windows Updates") immediately!
* Change your passwords (Windows logon, dial-in, etc.)
- a-squared detected a file as malware which isn't really malware. Why?
- a-squared has blocked a website - Why? How can I allow a website?
- Does a-squared Anti-Malware replace my antivirus software?
- How can I determine if the a-squared Anti-Malware background guard is running and working correctly?
- How can I disable the automatic download of language file updates?
- How can I switch from a-squared Anti-Malware to a-squared Free?
- I didn't receive the password email after creating a new user account
- I lost my a-squared account login details. What should I do now?
- I need help removing found Malware
- Is a-squared fully compatible with antivirus or firewall tools?
- My a-squared Anti-Malware license expires! How can I extend the license?
- My email address changed. What should I do now?
- My virus scanner found something in the restore- or temp-folder, a-squared didnt. Why?
- The a-squared service (a2servic.exe) - What do I need this for?
- What are Beta Updates?
- Why didn't detect a-squared the Trojan/Worm/Dialer/Spyware I have on my computer?
- Why does the updater not work for me?